Why am I not receiving my leads from Down Payment Connect?
If you're an MLS customer, your lead emails will be sent to the email address you have on file with your MLS. (If you want to change your email address, you will have to do so through your MLS. After making the change, our system will automatically update within 24 hours.)
If you're a paid Down Payment Connect subscriber, your lead emails will be sent to the email you used to create your Down Payment Connect account. (You can change that email at any time by logging in at workforce-resource.com.)
If you're using the correct email address, and you're not receiving your leads, you may want to check your spam/junk folder. All lead emails will come from noreply@workforce-resource.com. Make sure to whitelist this email address to ensure you don't miss any leads.
We would recommend testing from an email address other than the one used with your Down Payment Connect account, or have a customer test your site for you.
If you continue to have issues, please don't hesitate to submit a helpdesk so one of our staff members can help.
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Official comment
Hi Ryan!
You should actually receive two emails when someone submits the form on your personalized Down Payment Connect site: one email will be your customer's search results (you're copied on that email) and the second email would be the "lead" email, which would include the customer's contact information (name, phone, email).
Make sure you're receiving both emails when someone fills out the form, and if not, please let us know.
Thanks!
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I am getting the leads to my email. I am not understanding where to obtain their contact info? It just seems like the lead email is being sent to DPR, you guys match their criteria with programs in their area, and you respond to them in an email and CC me on that email. Is there any way to view/gather the info they submitted? (I.e. first/last/phone/email/are they working with a realtor/credit score etc.)
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